What is Knowledge Transfer?

‘Knowledge transfer’ refers to the process of sharing, disseminating, or passing on knowledge, information, skills, expertise, or best practices from one individual or group to another within an organisation or between different entities. It involves the transfer of explicit knowledge (tangible information, documents, data) and tacit knowledge (personal experiences, insights, know-how) to enhance the capabilities and performance of individuals, teams, or the organisation as a whole.


Key aspects of knowledge transfer include:

Explicit Knowledge Transfer: This involves the transfer of codified, formalised knowledge that can be easily documented, written down, or digitised. Examples include manuals, reports, procedures, databases, and written guidelines.

Tacit Knowledge Transfer: Tacit knowledge is more difficult to articulate and transfer, as it often resides in individuals’ minds and is based on their experiences and intuitions. Knowledge transfer mechanisms for tacit knowledge may include mentoring, apprenticeships, on-the-job training, and storytelling.

Knowledge Sharing Platforms: Many organisations use knowledge sharing platforms, such as intranets, wikis, and collaboration tools, to facilitate the sharing of information and expertise among employees. These platforms enable individuals to upload, access, and search for relevant knowledge resources.

Training and Development: Formal training programs, workshops, seminars, and e-learning initiatives can be used to transfer knowledge and skills to employees. These programs are especially useful for teaching new processes, technologies, or job-related skills.

Mentoring and Coaching: Experienced employees often mentor or coach newer or less-experienced colleagues, sharing their expertise and providing guidance to help them learn and develop.

Documentation and Best Practices: Organisations may document best practices, lessons learned, and success stories to capture and share valuable knowledge with employees. This documentation can serve as a reference for future decision-making and problem-solving.

Communities of Practice: Some organisations create communities of practice, which are groups of individuals with common interests or expertise who come together to share knowledge, solve problems, and collaborate on specific topics or projects.

Succession Planning: Knowledge transfer is essential for ensuring a smooth transition when key employees retire or leave the organisation. Succession planning processes often involve transferring critical knowledge to successors.


Effective knowledge transfer is crucial for organizational learning, innovation, and continuous improvement. It helps avoid the loss of valuable knowledge when employees leave or retire, enables quicker problem-solving and decision-making, and promotes a culture of learning and knowledge-sharing within the organisation. Additionally, in a rapidly changing business environment, the ability to transfer knowledge efficiently can give organisations a competitive edge by adapting to new challenges and opportunities.